FAQ

Accounts may not yet be set up for purchases within the last 30-45 days. We may not have received the official documentation for the change of ownership.

Once received by Associa, the new account will be set up and the old account settled and closed. We will send you your account information in our New Homeowners Welcome Package.

If more than 45 days have passed since your closing, we can expedite the setup with the following documentation.

Below are the minimal documents needed to process the transfer of ownership:

New Sales and Resales Documents:

• DeedsCADs (Central Appraisal District) records
• Final Closing Statement (FKA – Final HUD1 Statement)
• Check from the title company confirming Seller, Buyer, Property Address, and Close Date
• Bankruptcy and Foreclosure documents:Bankruptcy -The bankruptcy courts will issue certain documents with the bankruptcy chapters, such as 7, 11, 12, and 13 with the designated filing dates, case numbers, etc. This is sufficient to perform the necessary actions.
• Foreclosures - Foreclosure deed (multiple types)

Name Change Documents:

• Marriage license, divorce decree, new deed, CAD (Central Appraisal District) record, death certificate, probate paperwork, or other documents issued from the courts.

On October 1, 2021, USPS announced changes to service standards for certain First-Class Mail items, resulting in extended delivery times—sometimes up to five days. As such, some mailed payments have been received late, causing account delinquency and additional fees.

To avoid these issues, we're advising all residents to plan for a 21-day transit time when mailing payments. We're also offering three alternative payment methods as a solution:

• ACH/Direct Debit
• One-time or recurring online payments through TownSq
• Electronic billing through your financial institution

Note: There is a fee for making a payment online. That fee is detailed for you when you go through the payment process.If you need further assistance, please contact Associa Customer Support at 888-397-9210.

You can link more than one homeowner account to your TownSq app. You'll need your account number(s) to get started.

To link an account to your TownSq app:

Log in to TownSqClick on your profile in the upper right-hand corner

Choose "Accounts"

a.) Choose "Add Account"

b.) Welcome screen will pop up

c.) Enter Account Number

d.) Enter Zip Code

e.) Choose "Continue"

You'll be asked to verify the account is yours. If yes, select "OK."

To confirm that your account is linked, return to your profile and choose "Accounts." You'll now see it listed.

For TownSq Customer Service, please call (844) 281-1728 or email support@townsq.io.

Please see the attached Direct Debit form. All instructions are listed on the form, and a voided check is required for Direct Debit activation.

In order for the funds to be pulled in time for next month's assessment, this form must be received no later than the 20th of the prior month.

The automatic payment process will begin with your next assessment period once we have received your completed form and either your voided check or a letter from the bank that includes your full account number and routing number.

The direct debit will not pull any past due funds. Those must be paid in full. Direct debit will only pull the actual assessment amount for your HOA fees.

To prepare for your next payment, please note the following:

Direct Debit will be activated on the next billing cycle.

Current balance payments must be submitted manually by check/money order, in-person, or online via the TownSq website or mobile app.

If you need further assistance, contact Associa Customer Support at 888-397-9210.

An architectural request form is needed before proceeding with most types of property improvements. You can request one to be emailed to you, or, for quicker access, you can download the form from TownSq.io

Simply fill it out and return it to us. Your community manager will review it with your association board of directors during their next scheduled meeting. The community manager will notify you of the board's decision via e-mail.

There are several ways to make your HOA payments:

• Direct Debit will pull the funds from your account during the appropriate interval
• TownSq allows you to make one-time payments and recurring payments
• Bill Pay from your financial institution is accepted
• Mail by USPS mail is accepted (due to slow down, plan for at least 21 days for delivery)

Note: There is a fee for making a payment online. That fee is detailed for you when you go through the payment process.

To log in to TownSq, go to www.townsq.io or download the app. Then, complete the following steps:

Click on "LOGIN" in the upper right-hand corner. You'll be taken to the login screen.

Click on "Need to Register" under the green "Login" button.

Enter your account number, ZIP Code, and first and last name.

Continue to finish your registration.

If you need further assistance, you may contact TownSq at 844-281-1728.