Local CAI Leadership Summit Led by McKay Management

Bryan Stewart, CMCA®, of Associa McKay Management, recently presented on the role of culture in strengthening community association leadership and service at CAI Alabama’s Community Now: HOA/Condo Leadership Summit. The event, held at Vulcan Park & Museum in Birmingham, brought together homeowner leaders, community managers, and business partners for an afternoon of education, networking, and industry insight.

Stewart’s session, “Culture Is the Operating System: Aligning Process, Policy, and People to Serve Communities Well,” explored how aligning people, processes, and policies can help build stronger relationships, improve service delivery, and create more successful community associations.

Stewart shared insights from Associa McKay Management’s approach to culture, including the development of “The McKay Way,” a set of behavioral standards designed to create consistency and accountability across the organization. His remarks emphasized that a strong culture is built through daily actions, clear expectations, and a shared commitment to serving communities well.

“Bryan’s presentation reflects the leadership mindset we value across Associa — one rooted in consistency, accountability, and a genuine commitment to the communities we serve,” said Brad Wells, Associa’s senior vice president of operations. “Events like the CAI Alabama HOA/Condo Leadership Summit provide an important opportunity for industry professionals and volunteer leaders to learn from one another and strengthen the future of community association management.”

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